Delivery Policy

Delivery charges:

We are happy to offer FREE delivery on orders with a minimum sales value of £300 (excluding VAT) and based within a 15 mile radius from George Lines Branches.

Delivery time and date requests:

We aim to deliver between 7:30 am and 4:30 pm and will try our best to deliver on your requested day. However, we are unable to quote actual times and can only deliver am or pm as requested. Whilst we endeavour to deliver within these hours on the specified day, we can’t be held liable if circumstances occur that are beyond our control and prevent us from making delivery on that day. We will however try our utmost to give you ample notice of any changes or delays with the delivery of your order.

To order products:

If products are “to order” only, full packs will be supplied and they may be subject to an extended delivery time. Please note these products will not be returnable under any circumstances.

Direct deliveries:

For larger stock quantity orders, we are happy to arrange direct deliveries straight from our suppliers to your delivery address.

Delivery requirements:

To follow Health & Safety guidelines we can only offer a Kerbside Delivery – for any heavy goods please have assistance on site to aid offload. Any special requests made for delivery will be at the customers’ risk. Hiab offload or tail lift is our usual method of offloading. Unfortunately, we are unable to undertake any manual offloading but maybe able to assist. Multi drops for same delivery will not be accepted. All orders must be signed for upon delivery.

Changes to your delivery:

If you need to alter any delivery arrangements, please contact our sales team on: 01753 685354. Please provide two working days notice, to avoid incurring any charges. Our business opening hours are Monday to Friday 7:30am until 5pm.

Our fleet:

We have 8 vehicles, as well as a 1.5t tipper van. For certain deliveries we can also hire further transport as and when required, at an additional cost.

If you have any questions just call our experienced and friendly sales team on: 01753 685354 or email: [email protected]