Delivery Policy

Delivery charges:

We are happy to offer FREE delivery on orders with a minimum sales value of £200 (excluding VAT) and based within a 15 mile radius from George Lines, Heathrow SL3 0NJ.

Deliveries outside of the 15 mile radius and/or under the sales value of £200 (excluding VAT) may incur a delivery charge. This will be calculated once your order has been placed. Please note, the delivery charge will be dependent on the order size and delivery location and in some cases, we may use a pallet delivery service.

An additional charge will be made if orders must be re-delivered. Furthermore, where goods are returned a re-stocking fee of 25% of the sales value will be payable.

Delivery time and date requests:

We aim to deliver between 7:30 am and 4:30 pm and will try our best to deliver on your requested day. However, we are unable to quote actual times and can only deliver am or pm as requested. Whilst we endeavour to deliver within these hours on the specified day, we can’t be held liable if circumstances occur that are beyond our control and prevent us from making delivery on that day. We will however try our utmost to give you ample notice of any changes or delays with the delivery of your order.

To order products:

If products are “to order” only, full packs will be supplied and they may be subject to an extended delivery time. Please note these products will not be returnable under any circumstances.

Direct deliveries:

For larger stock quantity orders, we are happy to arrange direct deliveries straight from our suppliers to your delivery address.

Delivery requirements:

Deliveries will only be made to firm solid ground at kerbside. Any special requests made for delivery will be at the customers’ risk. Hiab offload or tail lift is our usual method of offloading. Unfortunately, we are unable to undertake any manual offloading but maybe able to assist. Multi drops for same delivery will not be accepted. All orders must be signed for upon delivery.

Changes to your delivery:

If you need to alter any delivery arrangements, please contact our sales team on: 01753 685354. Please provide two working days notice, to avoid incurring any charges. Our business opening hours are Monday to Friday 7:30am until 5pm.

Bargain Basement:

Any products purchased from our Bargain Basement section are not returnable under any circumstances.

Health & Safety:

If we are unable to carry out delivery successfully, due to unsafe or unsuitable site conditions, a charge may apply.

Our fleet:

We have 8 vehicles, as well as a 1.5t tipper van. For certain deliveries we can also hire further transport as and when required, at an additional cost.

If you have any questions just call our experienced and friendly sales team on: 01753 685354 or email: [email protected]